Why have some of my locations stopped tracking transactions? ⛔️

The merchant refresh process and updating Merchant IDs (MIDs)

Merchant data isn’t static. Merchant Names, Locations and Merchant IDs (MIDs) can change on a regular basis. Below are just a few reasons why things sometimes change:

  • Merchant changes bank
  • Merchant terminal breaks down
  • Merchant moves location
  • Merchant is online
  • Merchant uses payment facilitator

… the list goes on. :spiral_notepad: What this means is that locations could stop tracking for any of these reasons and therefore transactions could be delayed.

Fidel has therefore implemented a monthly ‘refresh’ process where the card schemes search for any new MIDs with already on-boarded locations. As this refresh process is mostly, transactions may take up to 30 days to clear or to appear at all.