What Happens When A Return is Made?

It’s inevitable: a customer will buy something with their linked card, but then need to return it.

When a return is made on a linked card, you will see another transaction with a negative total. Fidel will match refund transactions with the original transaction if the amounts are identical. The refund will appear in the refundTransactionId field (read more in our documentation).

Partial refund transactions cannot currently currently be matched.